jlhk Privacy Policy

1. Introduction

jlhk ("jlhk," "we," "us," or "our") operates the online gaming platform accessible at jlhk.net ("Platform"). We are committed to protecting the privacy and personal data of every player who registers and plays on our Platform. This Privacy Policy ("Policy") describes how jlhk collects, uses, stores, shares, and protects your personal information when you access or use the Platform.

This Policy is issued in compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations. By registering on or using the jlhk Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the jlhk Terms & Conditions, which govern your use of the Platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data Controller

For the purposes of the Philippine Data Privacy Act, jlhk is the personal information controller responsible for the personal data collected through the Platform. If you have any questions about how jlhk handles your personal data, or if you wish to exercise any of your data subject rights, please contact us using the details provided in Section 14 of this Policy.

3. Personal Data We Collect

jlhk collects personal data from you in the following ways: directly from you when you register or use the Platform, automatically through your use of the Platform, and from third parties such as payment processors and identity verification providers.

3.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, gender, nationality, Philippine mobile number, email address, and a username and password of your choosing.
• Identity verification (KYC) data: Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID), proof of address, and selfie photographs for identity matching.
• Payment data: GCash account number, Maya account details, bank account information (account name, account number, bank name), and debit card details as required for deposit and withdrawal processing. jlhk does not store full card numbers; payment data is handled by PCI-DSS compliant payment processors.
• Communications data: Records of your interactions with jlhk customer support, including live chat transcripts, email correspondence, and support ticket history.
• Responsible gaming data: Deposit limits, loss limits, session time preferences, and self-exclusion requests you submit through your account settings.

3.2 Data Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited on the Platform, games played, session duration, click patterns, search queries within the Platform, and feature interactions.
• Transaction data: Deposit and withdrawal history, game wager history, bonus usage, and account balance history.
• Cookie and tracking data: Information collected through cookies and similar technologies as described in Section 7 of this Policy.

3.3 Data from Third Parties

• Payment processors: Transaction confirmation data and fraud screening results from GCash, Maya, and banking partners.
• Identity verification providers: Results of automated identity and age verification checks performed by third-party KYC service providers.
• Regulatory authorities: Information shared with jlhk by PAGCOR or other Philippine regulatory bodies in connection with compliance obligations.

4. How We Use Your Personal Data

jlhk uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your jlhk account, including verifying your identity and age at registration and during KYC reviews.
• Service delivery: To provide you with access to games, process deposits and withdrawals, and deliver customer support.
• Legal and regulatory compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering laws (Republic Act No. 9160, as amended), the Data Privacy Act, and other applicable regulations. This includes filing mandatory reports with regulatory authorities where required.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming behavior for signs of problem gambling and to administer responsible gaming tools including deposit limits, session timers, and self-exclusion.
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and improve the features and performance of the jlhk Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about jlhk — but only where you have given your explicit consent to receive such communications.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act, jlhk processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your account and deliver gaming services.
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other applicable Philippine legal requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

jlhk does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, Maya, and banking partners receive the minimum data necessary to process your deposits and withdrawals securely.
• Identity verification providers: Third-party KYC and age verification service providers process your identification documents to confirm your eligibility to use the Platform.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies may receive data as required by law or regulatory mandate.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on jlhk's behalf under strict data processing agreements.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third parties with whom jlhk shares personal data are required to handle that data in accordance with the Philippine Data Privacy Act and jlhk's data protection standards.

7. Cookies and Tracking Technologies

jlhk uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device when you visit jlhk.net.

Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options to personalize your experience.
• Analytics cookies: Collect anonymized data about how players use the Platform to help us identify areas for improvement. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content within the Platform. Used only with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair the functionality of the Platform. Withdrawing consent for non-essential cookies will not affect your ability to play games or manage your account.

8. Data Retention

jlhk retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jlhk will securely delete or anonymize the data.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlhk:

• Right to be informed: The right to know what personal data jlhk collects about you and how it is used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data jlhk holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact jlhk support using the details in Section 14. We will respond to all verified data subject requests within fifteen (15) business days in accordance with NPC guidelines.

10. Data Security

jlhk implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jlhk.net.
• Encrypted storage of sensitive personal data, including passwords (stored as salted hashes) and financial information.
• Role-based access controls ensuring that only authorized personnel with a legitimate operational need can access player data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Incident response procedures to detect, contain, and report personal data breaches in accordance with NPC notification requirements.

While jlhk takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jlhk login credentials and for notifying us immediately if you suspect unauthorized access to your account.

11. Children's Privacy and Age Restriction

The jlhk Platform is strictly intended for persons aged 21 years and older, in compliance with PAGCOR regulations and Philippine law. jlhk does not knowingly collect personal data from individuals under the age of 21. If jlhk becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended and the data will be deleted in accordance with our data retention procedures.

If you are a parent or guardian and believe that a minor has registered on the jlhk Platform, please contact us immediately at the details provided in Section 14.

12. Third-Party Links

The jlhk Platform may contain links to third-party websites or services for informational purposes. jlhk is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal data collected by jlhk through the Platform.

13. Changes to This Privacy Policy

jlhk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jlhk will notify registered players via email or a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the jlhk Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure in accordance with the Terms & Conditions.

14. Contact and Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jlhk, please contact our support team. Our Data Privacy Officer can be reached through the following channel:

Email: [email protected]

jlhk will acknowledge receipt of all privacy-related inquiries within three (3) business days and will endeavor to resolve all matters within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.